All Testimonials

Warm in Ottawa

Hi Jada,

I wanted to write and thank you for your your excellent service. I received my fan and installed with the instructions you provided. It works perfectly and all is warm and well in Ottawa! I will keep your company as my parts supplier, excellent service & products.

Jamie - Ottawa, Canada

Great Customer Service!

Sara,

Thanks for your excellent, speedy service. I placed the order.

Cheers. Barry Happy Canadian Customer

I'm Going to Tell Your Boss

Hi Sara - I want you to know that you're the FIRST AND ONLY PERSON who didn't
just come out and tell me they don't make em anymore and good luck. It's a pretty
frustrating challenge to find this part. I've seen one online for $409 or they can
"possibly" rebuild them for $250 and that takes a few weeks to a few months.
Cripes! It's easier to just buy a new stove - maybe that's what they want. This little stove has been truly outstanding (a real workhorse) for our family as it heats our entire home when the power is out in winter (just connect the generator).
So, again Sara, I thank you VERY MUCH for what you do and the lead you provided me.
If your company doesn't know the support you provide the customers, I'd be apauled.
If you'd provide an email to your CEO I'd "gladly" forward this to him or her.

With great appreciation
Tom
Medical Lake, Wash

Control Board Rebuild

I couldn't be more pleased with the control board rebuild on my Whitfield Renaissance pellet stove. The rebuilt control board works perfectly. I trust this company which is Better Business Bureau accredited. My control board arrived back to me sooner than expected and was safely packaged.

I have an older stove that wasn't useable without the rebuild. The rebuild was SO MUCH cheaper than replacement. I'm not positive that a new one could fit properly in my room since the venting has changed. And, my old stove really is beautiful. So nice to have going again.

Thanks A1stoves!

MB
Colorado

Priceless

Thank you so much for all your help finding the replacement glass for my stove. The service you give is PRICELESS!

Liz
New York

Eureka!

Eureka! The part arrived pronto Fri per your schedule. The stove is now running like new just in time for the forecasted cooling weather.
Thanks for your excellent help & attentiveness.

Leon

Sincere Thanks

Thank you so very much for your trouble, you have gone far beyond what I expect in good customer service. This kind of service is found in all too few places. I wish for you and your company success and profitable business. Perhaps we may have a chance to do business at another item in the future.

Sincere thanks,
Bob in Wyoming

Taking Care of Business

Thank you so much for taking care of business. It is so nice to do business with a company that really takes care of their customers!

Beverly
New Mexico

Happy Pellet Stove

It’s been a while since we received our control board back, BUT I wanted to say thank you! You all were really quick and our pellet stove seems to be very happy now. I know we are! Thanks so much!!

Too often we are quick to complain about things, but don’t take the time to acknowledge the good work that people do. I wanted to be sure to acknowledge you all for the great service.

Ron in Oregon

Project Perfection

Thanks so much for your time and expertise on this... You are absolutely the best! I couldn’t have wished for better or more prompt help on this project... Thank You!!

Paul M.
PA