All Testimonials
Our stove is back together and running great! Thanks so much for your help, the temp in the house is 75 and we love it! Your company is wonderful.
Michelle
Illinois
Hi Jada,
I wanted to write and thank you for your your excellent service. I received my fan and installed with the instructions you provided. It works perfectly and all is warm and well in Ottawa! I will keep your company as my parts supplier, excellent service & products.
Jamie - Ottawa, Canada
Sara,
Thanks for your excellent, speedy service. I placed the order.
Cheers. Barry Happy Canadian Customer
Hi Sara - I want you to know that you're the FIRST AND ONLY PERSON who didn't
just come out and tell me they don't make em anymore and good luck. It's a pretty
frustrating challenge to find this part. I've seen one online for $409 or they can
"possibly" rebuild them for $250 and that takes a few weeks to a few months.
Cripes! It's easier to just buy a new stove - maybe that's what they want. This little stove has been truly outstanding (a real workhorse) for our family as it heats our entire home when the power is out in winter (just connect the generator).
So, again Sara, I thank you VERY MUCH for what you do and the lead you provided me.
If your company doesn't know the support you provide the customers, I'd be apauled.
If you'd provide an email to your CEO I'd "gladly" forward this to him or her.
With great appreciation
Tom
Medical Lake, Wash
Thank you very much for the same-day service! We love your site and the way you care for us and our pellet stove!
Kim in Utah
I Don't Often Write in Cliches
Dear A1 Stoves,
I don't often write in cliches but your customer support is a breath of fresh air.
Thank you very much!
Winston in New York
Hello A1 Stoves team,
Your help has been first class. Congratulations for your fast response and courteous and effective support.
You have definitely got a new loyal customer in me!
Best regards,
Luis in Maryland
I received the new fire brick today and they fit perfectly! Thank you for helping me get the correct bricks and exchanging the others so quickly. Thanks for the great customer service, they should give you a raise!
Bill
Corning, CA
Wanted to thank you for your time in dealing with my queries & your prompt action in getting my order shipped. Would have thanked you earlier but it’s been so cold here that apparently our internet “froze”. (Bad joke.) However, we really did lose our service again.
I actually had service at home but not your address. Besides, I spent my weekend sledding, shoveling & skidding. Oh, and finally watching Buck Wild. Wow, that’s a recommendation to visit WV!
I will recommend your company to all my friends and neighbors!
Lois West Virgina
Thanks for the exhaust motor. It works great and with the purchase of the convection motor you sent me about two months ago, the pellet stove works like brand new and I expect it to work another ten years. It's already nineteen years old.
Thanks again for all your help!
Regards, Frank in PA
I have never experienced such magnificent service as your business has provided. Within an hour of my submitting my online order I received an email saying it had shipped. It was on my doorstep within 24 hours. The person with whom I spoke on the phone this morning was both knowledgable and very helpful. I will certainly turn to you again if I need additional parts for my aging pellet stove. I hope that you will pass this comment on to others in your business.
Ray - Washington state
Just wanted to let you know we received the baffle plate yesterday and it fit perfectly. I also would like to thank you for the great customer service! If we need more service parts for our fireplace insert A1 Stoves will be our first call.
Thanks
Mark
Minnesota
My entire family is very grateful for all your help. Thanks again and Best regards: Tom in PA
Just a brief note to thank you for your patience with us and your persistance with Lennox in getting our stove door manufactured and now delivered. I installed it last night and the stove is working great. Should we hear of folks looking for help with woodstove parts in our region, we'll cetainly send them your way. A pleasure doing business with you and A1 Stoves, your customer service was oustanding....keep up the great work. Your boss is fortunate have staff as responsive and diligent as you are....
"Warmest" Regards, Rick in Maine
Thanks to A-1 we are enjoying our new wood stove. A-1's staff was friendly and professional, and made the purchase and installation process easy. They were honest and went the extra mile to ensure that we were completely happy with our purchase.
Hi A-1 Stoves Chimney and Awnings,
Thank you so much for the very prompt shipment and providing exactly what I needed for my Whitfield Pellet Stove (Advantage II). I couldn't believe it this fall when I noticed that the "grate" was missing a section in the bottom, and then this week when I cleaned the stove more pieces had disintegrated to leave a very large hole.
Thank you for carrying this piece for replacement it fits perfect in the burn pot. I know that these Whitfield pieces are few and far between and I appreciate that you are carrying this.
Sincerely,
Terry in Idaho
Wow, I was going to send you a confirmation of receipt for the exhaust motor and request you send a gasket this morning. Lo and Behold, you're already on it! Thanks for the attention to detail.
Mistakes happen, I don't get upset over small stuff. Your customer service is exemplary. Again, you folks get an A.
Sincerely,
Brad
Spokane, WA
A-1 Stoves, Chimney and Awnings:
Received the confirmation for my order and all information is correct, provided I made the correct purchase!
I talked with a lady named "Jada" when ordering. She was courteous, professional and fun to talk to, answering all my questions, resolving a small problem I had when I tried to use Pay Pal and even wished me a happy New Year.
Many phone calls are handled through overseas call centers, sometimes by folks, by no fault of their own, knowing little or nothing about the items or services they are handling.
I give your company, and Jada, an A for customer satisfaction.
Now, it's my turn to wish all of you a Happy New Year.
Sincerely,
Brad Haskins
No reason to shop anywhere else!!
Thanks to Jada's super customer service on the phone, my 12 year old stove is as good as new! Fast shipping and great prices. This company obviously knows how to take care of it's customers. Thank you :)
The new motor is working great and running normally.
Thank you for being so prompt, it is scary doing internet business, you have been wonderful to work with and I would recommend your business to anyone!
Thanks again,
Marie, ElDorado, CA
Thank you for your great and speedy service getting my new gas fireplace installed. It looks great and our home is warm and toasty just in time for Christmas! The customer service is outstanding!
Steve V.
Nevada City, CA
I just want to thank you for handling the missing items on my order so quickly. Everyone makes mistakes but very few companies own them and make them right the same day!
Customer for life.
Vance
Oregon
I want to thank you for your help with my warranty claim. Your staff with the extra mile to help get a new part sent right away. Thank you!
Dale Wyoming
We sure appreciate your excellent service. Thanks a bunch!
Nicole
Wisconsin
I want to thank you for the convection blower I purchased from you. It was delivered today and I have installed it and it works great. I am now confident I can get at least five more years on my twenty year old pellet stove.
Sincerely,
Frank in PA
Thank you for handling my refund so quickly! I dealt with a company in Nevada City that took over a MONTH to give me my refund. You have a life-long customer and your company is in my "favorites" list!
Matt
Grass Valley, CA
Jada was a great help and went above and beyond to get my answers to questions that i had asked and returned my call promptly then i continued with the order over the phone.
Thanks,
Peter in Canada
Thanks for checking to see if I needed an igniter. I love your follow up skills. My stove is up and running great now. I'll be purchasing the control board repair service this week.
Ken
New Mexico
Thank you very much for your assistance. Your customer service was 2nd to none! I was very pleased and impressed.
Carl
Pennsylvania
Take a raise, it is very uncommon to have such customer suppurt as you have shown to me. My hat is off to A1Stoves.com!
Ron
Virginia
Thanks so much for the instructions on how to light my corn stove. It's cold here and you were the only company to answer my questions on a Saturday!
Connie
Canada
Thank you so much for your attention to detail, greatly appreciated!
Dan
El Dorado Hills, CA
Thank you for your help in fixing my blower motor. If I ever need any other parts I'll be in touch. You have made a friend!
Roy in Florida
Dear A1 Staff,
I'm thoroughly impressed with the service I've received from your company. I've "liked" you on Facebook and I will encourage all my family and friends to do the same. Thank you for going the extra mile to get the parts I needed for my stove. Very much appreciated!
David
Alaska
I want to thank you folks for your diligence and perseverance in getting the parts I needed for my gas fireplace. Going the extra mile to make sure the missing items from my order were sent out immediately was a testiment to how dedicated your staff is to customer service. Thank you very much!
John C.
Pennsylvania
Thanks so much for sending the troubleshooting steps to fix my Whitfield Quest blower. By cleaning and oiling the blower it now works perfectly. Thank you!
Peter in Canada
I can't believe you issued a shipping refund without me having to ask, while dealing with the fallout from hurricane Sandy! I WAS doing business with one of your competitors but had to wait for WEEKS to get my refund. You folks know what customer service is all about and you have ALL my orders from now on!
Josh
Washington State
Thank you so much for expediting our replacement control board. It made it here ahead of the storm of the century (Sandy)! You've been so great, we really appreciate all your help!
Patty
Maryland
Just want to thank you folks for the speedy warranty replacement. I'm impressed with how helpful everyone at your company has been. Keep up the good work and I will recommend you to my friends & associates.
Tom
Rhode Island
Excellent customer service, and quality products at a price that can't be beat. Thanks for your help in getting my stove back up and running like new again. Your quick shipping and fast answers to my questions made my shopping experience with your company a very good one. I will be back to buy any parts I need in the future!
Thank you for your help in finding the correct part for my stove. Most other places are too busy or simply don't want to take the time. Customer service beyond belief, THANK YOU!
George C.
Conneticut
I received and installed the Advantage 1 firebrick today. It fit like a glove and now I am ready to fire up our pellet stove. Thanks for going the extra mile to find the right part.
Glen in Colorado
Because of your excellent customer service, I'm going to order some other parts that I need from your company as well. It's hard to find people who go above and beyond like you have.
I sent the owner of your company an email expressing my satisfaction with your service. I will be placing my order later this week once my parts list is complete (I have three stoves that I'm getting ready for winter). Once again, you're a wonderful representative for your company and I truly appreciate all of your help.
Brit
Upstate New York
Fantastic customer service!
Larry in California
I just wanted to let you know that I have just received the shipment of fire brick for our pellet stove. As I mentioned in my earlier correspondence I was quite leery about dealing with a company when their website was down and phone lines were acting up as well.
However your back to roots approach to customer service has proven itself. As promised, the delivery has arrived on time and in perfect condition. The brick is an exact fit for our stove and I am more then pleased that your prices were half as much of that as a local supplier we were going to use.
Thank You so much for all of your help. Your attention to customer service is definitely not the norm in this busy world. Keep up the great work.
I will be ordering from your company again!!!!
Thank you,
Tim in Alaska
I couldn't be more pleased with the control board rebuild on my Whitfield Renaissance pellet stove. The rebuilt control board works perfectly. I trust this company which is Better Business Bureau accredited. My control board arrived back to me sooner than expected and was safely packaged.
I have an older stove that wasn't useable without the rebuild. The rebuild was SO MUCH cheaper than replacement. I'm not positive that a new one could fit properly in my room since the venting has changed. And, my old stove really is beautiful. So nice to have going again.
Thanks A1stoves!
MB
Colorado
Thank you so much for all your help finding the replacement glass for my stove. The service you give is PRICELESS!
Liz
New York
Eureka! The part arrived pronto Fri per your schedule. The stove is now running like new just in time for the forecasted cooling weather.
Thanks for your excellent help & attentiveness.
Leon
Thank you so very much for your trouble, you have gone far beyond what I expect in good customer service. This kind of service is found in all too few places. I wish for you and your company success and profitable business. Perhaps we may have a chance to do business at another item in the future.
Sincere thanks,
Bob in Wyoming
Thank you so much for taking care of business. It is so nice to do business with a company that really takes care of their customers!
Beverly
New Mexico
It’s been a while since we received our control board back, BUT I wanted to say thank you! You all were really quick and our pellet stove seems to be very happy now. I know we are! Thanks so much!!
Too often we are quick to complain about things, but don’t take the time to acknowledge the good work that people do. I wanted to be sure to acknowledge you all for the great service.
Ron in Oregon
Thanks so much for your time and expertise on this... You are absolutely the best! I couldn’t have wished for better or more prompt help on this project... Thank You!!
Paul M.
PA
I have never experienced such magnificent service as your business has provided. Within an hour of my submitting my online order I received an email saying it had shipped. It was on my doorstep within 24 hours. The person with whom I spoke on the phone this morning was both knowledgable and very helpful. I will certainly turn to you again if I need additional parts for my aging pellet stove. I hope that you will pass this comment on to others in your business.
Ray - Washington state
I have your website on my 'favorites' list
Dear A-1 Stoves,
I appreciate this information, as I was getting worried that you had lost my order (which I placed on the 8th of February). You have made up for the error in shipping admirably, by paying the 'overnight' rate (which I understand is probably more than the total bill of my order), and as soon as I verify that my issue is repaired with my Austroflamm Integra stove, I shall be most likely ordering other things (like the annual gasket kit, and the door seal kit). Your loss in this shipping change may perhaps be made up by further purchases (which are not quite as critical as the total loss of heating in my location). I shall use your company for these items, as you have shown me that customer service (and your desire to correct mistakes and such) seems to be as important to you as it is to me. Don't be afraid to contact me personally, as I am a reasonable man, and understand that mistakes are made at all levels. We are only human, are we not?
I have your website on my 'favorites' list, and will recommend you to anyone who is looking for parts for these stoves (and other brands).
Thank you for your actions in this matter.
Sincerely,
'Montgomery Scott'
(my 'nom-de-plume' on the 'net)
We placed our order online after contacting you via email. Your staff went out of their way to help us determine what was wrong with our Austroflamm convection fan. We thought we'd have to replace the entire fan but your staff determined we just needed the bushing replaced. Thank you for the excellent customer service!
Trish
California
Thank so much for all your help. My merchandise arrived quickly, in excellent condition, and I have installed them in my stove already. Everything fit with just a few small adjustments and my stove works like new.
Your representative was very professional, courteous, and helpful. I will recommend you to my friends and if I ever need more parts for my stove I will not hesitate to call on you again.
Sincerely,
Diana in California
Thank you very much. awesome service will be in touch if I need more parts.
Robert, California
I just want to thank you for doing the research on my part. I couldn't get any of your competitors to help me find the right part. Jada did the research and it turns out I would have ordered the wrong part without her help. Thank you and cheer!
John S.
New Hampshire
Hi, Just watched your instructional video on You Tube, can I just tell you that its the most accurate, real world and comprehensive one that I've seen during my recent searches, thank you and well done. By the way I'm in the UK not in the USA.
Jada, you have been so much help! The pictures you sent really came in handy. You are very knowledgable and I appreciate you taking so much time to help me find what I need to fix my stove.
Thanks again,
Jim
The product was what I needed, you had the best price, delivery was very fast, and you went out of your way for customer satisfaction. It has been truly a pleasant experience dealing with your company. I will be sure to turn to you for any further purchases
Rick in PA
Thanks so much! I appreciate your company's professionalism and will be sure to contact A1Stoves for my future wood and pellet stove needs. We have 2 woodstoves and a pellet stove which is showing some age, so you will probably be hearing from me again. Just to be accurate, it was not A1 Stoves which gave me the wrong information - it was the tech support at Lenox.
Thanks again,
Kaye in Virginia
Dear Sara,
Thank you for your email. We had a little trouble initially, but soon figured out what to do and have printed both of the manuals we purchased from your company. We purchased a beautiful Earthstove pellet stove off of a private party through Craigslist last Friday, installed it that night and are elated with it! (the best $350 spent in quite some time) The manuals your company provided at a very reasonable cost have proved to be very helpful in getting us acquainted with our pellet stove. Thanks again for your great customer service!
Kind Regards,
Pam in Colorado
Just wanted to send a note. I received my order today. Sorry for being a pain in the but. Thank you so much. I will keep you in mind if I need to order other things in the future. Thanks again!!!!
Ken in Kentucky
Dear A1 Stoves,
Thank you for your prompt attention regarding this order! I have been very pleased with your customer service, and I will certainly do business with you again (as my pellet stove needs it).
Sincerely,
Nancy A.
Oregon
Waterford Erin Control Board Repair
I called a month or so ago looking for help to rebuild my waterford stove control board. You gave me Jim Langley's number and I just wanted to thank you. Jim was very quick and professional. His price was far below everyone else and he kept to his word on the price and speedy shipping. So thank you for your time and please make sure the adda boy for Jim gets passed along. I will only look to your company for my heating needs in the future.
SCOTT M.
Bought an auger endplate for my whitfield stove and it doesn't fit, tried to make it fit by trimming a little off, used bushing to get stove working, customer service will not work with me on a partial refund
markatimber@comcast.net
From: Sara Solomon
Sent: Friday, January 28, 2011 6:16 PM
To: markatimber@comcast.net
Cc: info@a1stoves.com
Subject: Order #3438
Hi Mark,
I'm following up on the phone conversation you had with our customer service agent this morning. As I understand it the end plate that you received from us didn't appear to fit so you ground some of the metal off of the plate. It then didn't line up properly but you needed to get your stove working so you removed the bearings and used them. You are requesting to return the "defective" end plate and receive a refund or partial refund.
I'm afraid by modifying the part - grinding the metal and removing the bearings - you have voided the warranty and rendered the end plate unsellable. We regret we will not be able to accept the end plate or issue any portion of a refund.
Thank you,
Sara Solomon
Online Sales & Service
http://A1Stoves.com
We'll be happy to exchange or refund for any ill fitting part but PLEASE, NEVER MODIFY A PART BEFORE TRYING TO RETURN IT TO US, IT VOIDS ALL WARRANTIES.
I had a flue damper installed on the top of my fireplace chimney. The installers put down a heavy denim floor cover from the front door right up to the fireplace, swept and vacuumed the flue and fireplace, dimantled, inspected, and re-assembled the chimney top (including the addition of screws where there had been none before), installed the damper at the top, installed a cable sheath, pull chain fob, fob bracket at the bottom, and left the house as clean as they found it. If I had bought the damper myself, the difference (of adding their labor) would have been about $50; a good deal in my book. I'll be looking to A1 when I install my insert.
I will keep your web site handy!
Thank you very much. I will keep your web site from here on out. I went to a local hearth dealer and he told me that I couldn't get parts any more for my stove. Went on line and found A-1 stoves. Got the glass piece that I needed for the door and it was the right one. Sounds dumb but I ordered things through the Internet and got the wrong parts more than once. Part came with in 2 days which was very fast. Again thank you.
I am so glad you guys caught the error on my order! You now have a customer for life, your e-mail address is in my favorites list. I enclosed a new diagrams with measurements. A1 Stoves has truly impressed me with their customer dedication. Thank you again, Dennis
Thank you kindly sir! Your instructions were more than helpful! You can be happy you helped to warm a couple old ladies today! Since you're not here I will eat your pie for you so it doesn't go to waste!
Reporting live from here,
Two warm broads
Subject: RE: We are cold
There is usually a metal plate on the back of the stove with Make Model and Serial Number.
To start a fire you usually open the flue so air rushes past and then close it down so wood does not burn up too quickly.
Mike @ A-1 Stoves
We are cold.
How do I determine the correct manual for my mom's wood stove? I don't know if I pull or push the flue when I start a fire and we are cold.
Evan did a wonderful job on our windows. He is so polite and reliable. Thank you so much!
I would like to let you know that Mike Hopkins, your web master was really helpful. When it came to the ordering process I had sent a message to your site, about how the options for the doors, logs, ect. were not on the site. I was under the impression that it might be included. Well that wasn't the case, but he thanked me for letting him know about the changes that he needed to make on the site. Through another email volley I asked if it might be possible that I receive a discount, and he kindly offered me a 10% discount. I was really kinda shocked because I didn't think that it would materialize. I am a firm believer in customer service, and was very impressed and decided at that point I really wanted to purchase from A1stoves. The site is easy to navigate, the pictures are great, from what I have seen so far the customer service is wonderful.
Just a note to thank you for your excellent service. Order was received early and most importantly in time for a weekend install at our cabin outside of Anchorage. To have received this order in Alaska only 4 days after initial order is truly exemplary. Freight / Shipment to Alaska is often problematic – so you did GREAT !! I will certainly recommend A-1 to others.
Regards - Dick
Sara,
Thanks again for your great service and responses to my questions.
John
Sara, Thanks so much for helping with my new pellet stove circuit board. Your efforts are greatly appreciated. This kind of customer support is very uncommon now days. I recommend A-1 Stoves Chimneys & Awnings to anyone in need of your products. Thanks again!
Fred
Sara, Thank you very much for trying to help me locate a manual for the Bat Cave Fireplace insert. Your effort is a positive reflection of your company's dedication to customer service. I will keep your company in mind for any of my future stove needs.
Thanks again.
Regards,
Dear Mike,
Thank you so very much for your help! We appreciate the manual! Now we know where we can get our questions answered! Have a great day!
Dawn
Regarding our Sunsetter Awning. It's one of the best investments we ever made. Well worth the money. Very good service.
We're very happy with our awnings.
We have received many compliments on the awning's beauty, functional design, and how it provides much-needed shade and protection from the summer showers.
Sara,
The motor was a perfect match and I was able to run my stove last night.
Fire brick fit perfect.
Just waiting on the back ordered burn grate and my stove will be 100%.
I have the other motor packaged, labeled with return stamp and I will ship it today.
Thanks so much for seeing this whole thing through.
You went above and beyond to remedy the situation.
Excellent service and support A+++++++
-Chris.
It has been a pleasure doing business with you and your company. You have been a breath of fresh air as far as customer service is concerned. You have been very quick and reliable with my request for a new motor and the return label. Hope the stove doesnt break again but if so I wont hesitate to work with A1 stoves again. I rarely write these type of emails/correspondence but when you stand out as well as you and your company have it is a pleasure.
We Have Heat! Thank you for your help on the blower. It arrived yesterday, I installed it after dinner and the east end of our house was warm for the first time in weeks. The blower fit like original equipment. I will make sure I tell other people I know in this area who have pellet stoves that if they have problems they need to cut to the chase and contact A-1 Stoves. On behalf of a warm couple (and we still have three months of winter to get through)...Thank You.
I'll Need You Before Winter is Over
I'm keeping your company in my address book. I'll need you before the winter is over. I'll give your name to my friends with pellet stoves.
Thanks,
James
New Mexico
Received my parts and my stove is running like new. Thanks to all of you for helping me find the right parts and troubleshooting my problem. You guys are the BEST!
Pete
Maine
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Testimonials
Your Manuals are Great!
Dear Sara,
Thank you for your email. We had a little trouble initially, but soon figured out what to do and have printed both of the manuals we purchased from your company. We purchased a beautiful Earthstove pellet stove off of a private party...
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