We have been in the Stove, Fireplace & Chimney business for over 25 years and we're passionate about providing excellent customer service and helping you find the products or parts that you need when the weather turns cold.
Here in the Online Parts Department our main concern is keeping you safe and warm and getting your stove parts delivered the fastest way possible.
The Cold Is Coming Earlier This Year, Where's My Order?
Your Order Number #15xxx has been received and is being processed.
Depending on the Part # , your Order # has been sent to the Shipping Department for Fulfillment.
Please check your email spam folders for STATUS UPDATE from email@example.com
Login with your email and the password you chose at CHECK OUT and View your Order History.
Tracking Numbers are sent out via email the moment we receive them from the Shipping Department.
Factory Direct orders are subject to Seasonal Delays and BACK ORDERS.
Please include your Order Number in all Inquiries
All Orders for Stove Parts are placed through this website for Tracking Purposes.
Please call TOLL FREE: 800-893-4950 to Place Orders and for answers to (almost) all of your questions.
If routed to voice mail, please include your Order Number, Name, phone number, make, model, and serial number of your stove.
Voice mails are emailed around the clock to our customer service personnel for immediate attention.