75 Degrees in Our House
Our stove is back together and running great! Thanks so much for your help, the temp in the house is 75 and we love it! Your company is wonderful.
Warm in Ottawa
I wanted to write and thank you for your your excellent service. I received my fan and installed with the instructions you provided. It works perfectly and all is warm and well in Ottawa! I will keep your company as my parts supplier, excellent service & products.
Jamie - Ottawa, Canada
Great Customer Service!
Thanks for your excellent, speedy service. I placed the order.
Cheers. Barry Happy Canadian Customer
I'm Going to Tell Your Boss
Hi Sara - I want you to know that you're the FIRST AND ONLY PERSON who didn't
just come out and tell me they don't make em anymore and good luck. It's a pretty
frustrating challenge to find this part. I've seen one online for $409 or they can
"possibly" rebuild them for $250 and that takes a few weeks to a few months.
Cripes! It's easier to just buy a new stove - maybe that's what they want. This little stove has been truly outstanding (a real workhorse) for our family as it heats our entire home when the power is out in winter (just connect the generator).
So, again Sara, I thank you VERY MUCH for what you do and the lead you provided me.
If your company doesn't know the support you provide the customers, I'd be apauled.
If you'd provide an email to your CEO I'd "gladly" forward this to him or her.
With great appreciation
Medical Lake, Wash
Thank You So Much
Thank you so much, I was not looking for something for nothing. It is really encouraging to see a company go to such lengths to satisfy a customer. I will not forget your generosity. I will be back when I, or others that I recommend your Co. to, need anything you offer. Again I can't thank you enough.
Thanks Again For a Great Buying and Installation Experience
I have successfully installed all the parts and remarkably, I had only minor installation issues (expected in any installation). I want to thank you for your accurate information and superb customer service.
I had tried to work with one of your competitors but they would never talk to me. I was very concerned that I would order the wrong parts so being able to discuss this with you allayed those fears. What puts you head and shoulders above your competition is that you took the time to talk to me to ensure that my order was as accurate as possible. Also, your expert knowledge of the product was demonstrated when you made sure to include a couple parts I didn’t know I needed. Because of your conversation with me, I was able to order the correct parts (no returns) and install them all successfully with NO major problems.
Thanks again for a great buying and installation experience. I have included a picture of my (now) operational 1992 Whitfield Pellet Stove.
The Best Service in Nevada County!!
I had a wood pellet stove for some years.It was not keeping my home warm enough when it got really cold..I looked all around Nevada county and in Auburn for a wood stove...A1 stoves had the biggest selection and the best prices!Dave suggested the blaze King insert for my home...Frank and even did the installation....Awesome job by Frank and Evan!!!Yes my home is now nice and toasty!!!I want to thank Dave,Frank and Evan for an awesome job...I was having problems with my stove early this week.Called up Dave and he sent Evan out to fix the problem the very next day!!!!Just want you to know A1 stoves is the best and will always have my business!!!!!Thanks A1!!!!
Very kind of you...
Very kind of you to provide the file.
You're at the top of my list for the next parts I need for my Whitfield. Thing is... it just won't die.
This is just a test submission to show you how it looks, great, eh?
We Love Your Site!
Thank you very much for the same-day service! We love your site and the way you care for us and our pellet stove!
Kim in Utah
I Don't Often Write in Cliches
Dear A1 Stoves,
I don't often write in cliches but your customer support is a breath of fresh air.
Thank you very much!
Winston in New York
Loyal Customer for Life
Hello A1 Stoves team,
Your help has been first class. Congratulations for your fast response and courteous and effective support.
You have definitely got a new loyal customer in me!
Luis in Maryland
I received the new fire brick today and they fit perfectly! Thank you for helping me get the correct bricks and exchanging the others so quickly. Thanks for the great customer service, they should give you a raise!
Wanted to thank you for your time in dealing with my queries & your prompt action in getting my order shipped. Would have thanked you earlier but it’s been so cold here that apparently our internet “froze”. (Bad joke.) However, we really did lose our service again.
I actually had service at home but not your address. Besides, I spent my weekend sledding, shoveling & skidding. Oh, and finally watching Buck Wild. Wow, that’s a recommendation to visit WV!
I will recommend your company to all my friends and neighbors!
Lois West Virgina
Another 10 Years
Thanks for the exhaust motor. It works great and with the purchase of the convection motor you sent me about two months ago, the pellet stove works like brand new and I expect it to work another ten years. It's already nineteen years old.
Thanks again for all your help!
Regards, Frank in PA
I have never experienced such magnificent service as your business has provided. Within an hour of my submitting my online order I received an email saying it had shipped. It was on my doorstep within 24 hours. The person with whom I spoke on the phone this morning was both knowledgable and very helpful. I will certainly turn to you again if I need additional parts for my aging pellet stove. I hope that you will pass this comment on to others in your business.
Ray - Washington state
You're the Best!
Just wanted to let you know we received the baffle plate yesterday and it fit perfectly. I also would like to thank you for the great customer service! If we need more service parts for our fireplace insert A1 Stoves will be our first call.
My entire family is very grateful for all your help. Thanks again and Best regards: Tom in PA
Responsive & Diligent
Just a brief note to thank you for your patience with us and your persistance with Lennox in getting our stove door manufactured and now delivered. I installed it last night and the stove is working great. Should we hear of folks looking for help with woodstove parts in our region, we'll cetainly send them your way. A pleasure doing business with you and A1 Stoves, your customer service was oustanding....keep up the great work. Your boss is fortunate have staff as responsive and diligent as you are....
"Warmest" Regards, Rick in Maine
Thanks to A-1 we are enjoying our new wood stove. A-1's staff was friendly and professional, and made the purchase and installation process easy. They were honest and went the extra mile to ensure that we were completely happy with our purchase.